Complaints handling

The laboratory ensures traceable and prompt handling of every report received from customers and Interested Parties.

How to submit a complaint

In writing to the Laboratory Manager, at info@cevlab.it, or by telephone.

Handling times

A maximum of one working day, with direct contact with the complainant.

Outcome and safeguards

If the complaint is upheld, the tests are repeated at our expense.

Full complaints handling procedure

Any complaints must be submitted in writing and addressed to the Laboratory Manager at the e-mail address info@cevlab.it, or made by telephone.

The time frame for taking a complaint in charge is set at a maximum of one working day and includes contact with the complainant, in order to gain a full understanding of the terms of the complaint and, consequently, to provide the Interested Parties with guidance on how best to detail/specify/highlight/supplement all the terms of the complaint.

Should the complaint prove to be founded, the laboratory may offer the possibility of repeating the tests at its own expense. The customer retains the right to cancel the order.